Welcome To Promo Space

Frequently Asked Questions

1. What is branded merchandise, and how can it help my business?

Branded merchandise refers to promotional products customized with your company’s logo, slogan, or message. These products—such as custom pens, tote bags, or drink bottles—help increase brand awareness, build customer loyalty, and serve as a cost-effective marketing tool.

2. Why should I invest in custom promotional products?

Custom promotional products are a high-impact marketing strategy that keeps your brand visible. They create a lasting impression, increase customer engagement, and have a higher ROI compared to traditional advertising.

3. What types of businesses benefit from promotional products?

Any business looking to improve brand recognition can benefit from promotional products, including corporate companies, retail stores, trade shows, schools, and non-profits.

4. How does branded merchandise increase brand awareness?

Branded products put your logo and business name in front of potential customers daily. Items like custom drink bottles, USB drives, and tote bags are used frequently, keeping your brand top-of-mind.

5. What are the most popular promotional products in Australia?

The best-selling promotional products in Australia include:
✔️ Custom tote bags
✔️ Branded drink bottles
✔️ Promotional pens
✔️ Printed t-shirts & apparel
✔️ Custom notebooks & stationery

6. How do I place an order for custom promotional products?

Ordering is simple! Email us directly or fill out the contact form.

- Choose a product or describe what you are looking for      
- Attach your artwork (EPS, AI format if possible) 
- Approve the formal quote
- Process the invoice      
- Approve the artwork proof     
- Enjoy the product delivered to you!

Have questions? Contact our team for assistance.

7. Can I order branded merchandise in bulk?

Yes! We offer bulk discounts on large orders, making promotional marketing cost-effective for your business. There are different price breaks. Usually 100/250/500 units etc.

8. What printing methods do you use for custom branding?

We use various printing techniques, including screen printing, embroidery, laser engraving, and digital transfer printing, to ensure a high-quality finish.

9. Can I see a sample before placing a bulk order?

Yes! We offer product samples upon request so you can check the quality before committing to a large order. A pre-production sample typically costs around $100, depending on the product. For a more cost-effective option, we provide mock-up designs. Pre-production samples for all custom-made products must be approved before mass production begins.

10. What file formats do you accept for logo printing?

We accept vector files in AI, EPS, or high resolution PDF for best printing results. Vector file can be created by our design need if needed.

11. Can you help with logo design for my promotional products?

While we don’t create brand-new designs, we’re happy to assist with small adjustments, such as colour changes, minor modifications, and optimizing your logo for better print quality on promotional products.

12. Do you offer eco-friendly branded merchandise?

Absolutely! We provide a wide range of sustainable and reusable promotional products made from bamboo, recycled materials, and biodegradable plastics.

13. How long does it take to produce custom promotional products?

Production times vary depending on the product. Local stock orders are typically completed within 5-10 business days. Offshore production takes around 3-5 weeks, while sea freight options for better pricing may take 2-3 months.

14. Is there a minimum order quantity (MOQ)?

Yes, we offer bulk pricing, so most products have a minimum order quantity (MOQ). For apparel, the MOQ starts from 10 units, while for other products, we recommend ordering at least 25-50 units. MOQ requirements can vary depending on the product.

15. Do you offer express delivery for urgent orders?

Yes! We provide rush orders with express shipping to meet tight deadlines. We offer a range of products that can be produced within 24 hours from final artwork approval. Rush orders depend on how quickly you can provide all necessary details and process the order. The turnaround time begins only once the final artwork proof has been approved.

16. Do you ship promotional products Australia-wide?

Yes! We deliver Australia-wide, including Sydney, Melbourne, Brisbane, Perth, and Adelaide

17. Can I track my order once it’s shipped?

Absolutely! You’ll receive a tracking number to monitor your order in real time.

18. What happens if my order arrives damaged or incorrect?

We offer a quality guarantee—if any issues arise during production, we will provide a credit or replace any damaged products. While we are not responsible for courier damage, we will assist in resolving the issue if necessary.

19. How much do custom promotional products cost?

Pricing depends on product type, quantity, and customization. Bulk orders come with significant discounts.

20. Do you offer discounts for bulk orders?

Yes! The more you order, the lower the cost per item.

21. What payment methods do you accept?

We accept bank transfers, MasterCard, VISA, and AMEX Credit Cards.

22. Are there any hidden fees in the pricing?

No hidden fees! Our pricing is transparent, with all customization and shipping costs clearly displayed upfront. You will receive three prices: the product with decoration, artwork setup, and delivery fees.

23. Do you offer wholesale pricing for resellers?

Yes! We provide wholesale pricing for resellers and bulk buyers.

24. What are the best promotional products for corporate events?

Popular corporate giveaways include:
✔️ Custom notebooks
✔️ Promotional pens
✔️ Branded tote bags
✔️ Printed t-shirts

25. Do you offer branded apparel and custom uniforms?

Yes! We supply custom t-shirts, polos, jackets, and corporate uniforms with your branding.

26. What are the best promotional gifts for trade shows?

Top trade show items include:
✔️ Custom lanyards and wristband
✔️ Promotional tote bags or drawstring backpacks
✔️ Branded USB drives or power banks

27. Do you sell personalized office supplies and stationery?

Yes! We offer custom pens, notebooks, sticky notes, and desk accessories.

28. What are the top custom drinkware options available?

Our range includes branded mugs, reusable coffee cups, stainless steel drink bottles, and glass tumblers.

29. Do you offer branded tech gadgets and accessories?

Yes! We have custom USB drives, wireless chargers, power banks, and Bluetooth speakers.

30. Can I order custom tote bags with my company logo?

Yes! We offer eco-friendly and reusable tote bags in a variety of materials.

31. Do you offer environmentally friendly promotional products?

Yes! Our eco-friendly range includes bamboo pens, recycled notebooks, biodegradable tote bags, and reusable water bottles.

32. Are your branded products made from sustainable materials?

We prioritize sustainable and ethically sourced materials for our promotional merchandise.

33. Do you work with ethical suppliers for custom merchandise?

Yes! We partner with certified ethical suppliers to ensure responsible production practices.

34. What is your return and refund policy?

We offer returns and replacements for faulty or incorrect orders.

35. Can I cancel or modify my order after placing it?

You can modify your order if the final artwork hasn’t been approved yet. Production typically starts quickly after approval, so if any changes need to be made, please contact us immediately.

36. What should I do if I receive a faulty product?

Contact us immediately—we will replace or refund any defective items. Please note, refunds will not be issued if the issue is reported more than 30 days after receiving the products.

37. How can I contact customer support for assistance?

You can reach us via: 📧 Email: orders@promospace.com.au 📞 Phone: +61 491 702 842

Get in touch with us today

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